2020 Working Agenda

Doors Open at 8:00 AM

 8:00 - 9:00 AM 

  • COFFEE!  Light breakfast, Pickup Name-tag and SWAG, Networking, Meet Our Sponsors 
  • Location -  BSU Alumni Center Atrium 


9:00 am to 9:15 am -  

  • Welcome Kirsten Smith, Associate Director, Center for Information and Communication Sciences, Ball State 
  • Location -  Assembly Hall 


9:15 am to 10:00 am - 

  • Opening  Keynote:  Sinead Aylward, Vice President of Contact Center Technology at Endurance Title: 2020 Technology Trends: What You Need to Know 
  • Location -  Assembly Hall 


10:00 am to 10:30 am  - 

  • Mini break, networking, moving to breakouts, grab coffee and more breakfast 
  • Location -  Pre-Assembly Hall 


10:30 am to noon -

  • Breakout Sessions TBA 
  • Location - To be Assigned


Noon -1 2:30 

  • Break  & Move to Lunch 


12:30 –1:30 - 

  • Lunch Keynote: Karen Mangia, Vice President, Customer & Market Insights at Salesforce Session Title: Enter Stage Left: Get Discovered 
  • Location -  Assembly Hall 


1:30–2:00 

  • Break, Networking, Chat with Sponsors 
  • Location - Atrium


2:00–3:30 

  • Breakout session #2 
  • Location - To be Assigned


3:30 –4 pm 

  • Closing Session
  • Final Raffles

Optional After-Event

Join fellow industry professionals for a social gathering. This is a great opportunity to expand your network and meet different people throughout the WWIT community.


Download a copy of the agenda here.